Privacy Policy

Effective Date: April 1, 2026

Kisuva ("we," "us," or "our") operates the website kisuva.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and purchase our products. Please read this policy carefully. By using our site, you agree to the practices described here.

1. Information We Collect

Personal information you provide: When you place an order or contact us, we may collect your name, email address, shipping address, phone number, and payment information.

Payment information: All payment processing is handled securely by Stripe. We do not store your credit card number, expiration date, or CVV on our servers. Stripe processes and stores this data in accordance with PCI-DSS standards.

Automatically collected information: When you browse our site, we automatically collect certain data through cookies and similar technologies, including your IP address, browser type, device information, pages viewed, and referring URLs.

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders, including shipping and payment processing
• Communicate with you about your order, respond to inquiries, and provide customer support
• Send promotional emails about new products, special offers, or other information we think you may find interesting (you can opt out at any time)
• Analyze website usage and improve our site, products, and services
• Prevent fraud and maintain the security of our site

3. Data Sharing

We do not sell, trade, or rent your personal information to third parties. We share your data only with the following service providers, solely to the extent necessary to operate our business:

• Stripe — for secure payment processing
• Shipping carriers — your name and shipping address are shared with carriers to deliver your order
• Google Analytics (GA4) — for website analytics (see Cookies section below)
• Meta (Facebook) — for advertising measurement via Meta Pixel (see Cookies section below)

We may also disclose information if required by law or to protect the rights, property, or safety of Kisuva, our customers, or others.

4. Cookies and Tracking Technologies

Our site uses cookies and similar tracking technologies to enhance your experience and gather usage data:

• Google Analytics (GA4): We use GA4 to understand how visitors interact with our site. GA4 collects data such as pages visited, session duration, and general geographic location. This data is aggregated and anonymized. You can opt out using the Google Analytics Opt-out Browser Add-on.
• Meta Pixel: We use the Meta Pixel to measure the effectiveness of our advertising on Facebook and Instagram. This pixel may collect data about your browsing activity on our site. You can manage your ad preferences through your Facebook Ad Settings.
• Essential cookies: These are necessary for the site to function properly, such as maintaining your shopping cart.

You can control cookie preferences through your browser settings. Disabling certain cookies may affect site functionality.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including order records for accounting and legal compliance. Specifically:

• Order data is retained for up to 5 years for tax and legal purposes
• Email marketing data is retained until you unsubscribe
• Analytics data is retained according to Google Analytics and Meta default retention settings

If you request deletion of your data (see Your Rights below), we will remove your personal information except where retention is required by law.

6. Your Rights

You have the right to:

• Access the personal data we hold about you
• Correct any inaccurate or incomplete information
• Request deletion of your personal data, subject to legal retention requirements
• Opt out of promotional emails by clicking the unsubscribe link in any marketing email
• Opt out of analytics tracking using the tools described in the Cookies section

To exercise any of these rights, please contact us at help@kisuva.com. We will respond to your request within 30 days.

7. Data Security

We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Payment data is processed securely by Stripe using industry-standard encryption. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

8. Shipping

We currently ship within the United States only. Your shipping address is shared with our fulfillment and carrier partners solely for the purpose of delivering your order.

9. Children's Privacy

Our site and products are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected data from a child under 13, we will take steps to delete that information promptly. If you believe a child under 13 has provided us with personal data, please contact us at help@kisuva.com.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. When we make changes, we will update the "Effective Date" at the top of this page. We encourage you to review this policy periodically. Your continued use of our site after any changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Kisuva
Email: help@kisuva.com
Website: kisuva.com